The Ghana Water Company Limited (GWCL) has urged customers in the Eastern Region to resort to the use of all its digital platforms to reduce physical contacts while trying to access services provided by the company.
According to the company, it has improved its digital platforms to ensure customer satisfaction and safety to help reduce the movement of customers to point of service centres in a move to limit the spread of COVID-19 in the region.
Speaking to Citi News on the sidelines of the donation of 100 dual desks to the Kpong Presby Basic School as part of the company’s corporate social responsibility, the Eastern Regional Manager of GWCL, Ing Asomani Nyarko stated that the use of the digital platforms will help to reduce the spread of COVID-19 and also help customers to access all the services GWCL has to offer in the comfort of their homes.
“Because we are not in normal times, we are trying to engage our customers via the digital platform. We also want to start issuing receipts of water bills in addition to creating payment systems via the digital platform. So many of our customers can pay their bills using the mobile money system. This will help limit physical contact and prevent the spread of the virus.”
“It is like we are in a marriage with our customers, so there is a need for constant communication. To ensure that this is possible, we have created a telegram platform where customers can easily share their problems so that we can help them and likewise if we have any planned or unplanned shutdowns, we can easily let them know ahead of time. We will like for our customers to actively engage us on the digital platforms and save ourselves the stress of moving from homes to pay points. With these platforms, customers can pay from the comfort of their homes and receive bills,” he added.